This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Who we are
“We” or “us” means Long View Cottages, Welcheston Court, Woolhope, Herefordshire, HR1 4QU.
If you wish to contact us, please click here: https://www.longviewcottages.co.uk/contact
By contacting us, using our services, or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.
Information we collect from you
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.
The information you give us may include:
- name
- address
- e-mail address
- phone number
- date of birth
- financial information
- personal description
- dietary requirements
- medical conditions
- allergies
- dependants’ personal information
- next of kin details
- employment status/history
Information we collect about you
With regard to visits to our site we may automatically collect the following information:
- technical information, including IP address, browser type and version, time zone setting, operating system and platform;
- information about your visit, such as clickstream data, pages viewed, response times, download errors, length of visits, and page interactions;
- phone number used to call our customer service.
Information we receive from other sources
We may receive information about you from third parties such as online travel agents or booking engines. We also work with third parties (e.g. business partners, sub-contractors, analytics providers, search information providers, credit reference agencies).
Uses made of the information
Information you give to us
We will use this information to:
- notify you about changes to our service;
- ensure content is presented in the most effective manner for you and your device.
Where you have indicated you are happy for us to do so, we may also:
- provide information about similar services;
- share data with selected third parties for relevant marketing purposes (with your consent).
Information we collect about you
We use this to:
- administer and improve our services and website;
- participate in interactive features;
- keep our services and premises secure;
- measure or understand service effectiveness.
Information from other sources
We may combine this with the information above to support the same uses.
Disclosure of your information
You agree we may share your personal information with:
- suppliers and sub-contractors for performance of a contract;
- analytics and search engine providers for website improvement.
We use third-party processors, and information shared with them will be handled under their respective privacy policies.
We may also share your data:
- with advertisers in aggregate (non-identifiable) form;
- if we sell or buy business assets;
- under legal obligation or to protect rights/safety of ourselves or others.
We are members of Premier Cottages and may share your data with them so they can contact you about similar luxury properties. You may unsubscribe from this at any time.
Where we store your personal data
Your data may be transferred and stored outside the European Economic Area. We will take all reasonably necessary steps to ensure secure treatment of your data.
All data is stored on secure servers. You are responsible for keeping any passwords confidential. We do our best to protect data transmission, but it is at your own risk.
Your rights
You have the right to:
- request access to your data;
- request deletion of your data;
- request data portability;
- withdraw marketing consent at any time.
To exercise these rights, please contact us via https://www.longviewcottages.co.uk/contact
Our site may link to third-party websites which have their own privacy policies. We do not accept responsibility for these.
Data retention
We retain your data only for as long as necessary. If you stop using our services, your data will be anonymised for statistical purposes.
Changes to our privacy policy
Any changes to this privacy policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to stay informed.