Frequently Asked Questions About Our
Award-Winning Holiday Homes

Vintage Line Divider

What time can we arrive?

PropertyCheck In TimeCheck Out Time
Little Canwood House4pm10am
Sharpnage House5pm10am
Hill View House5pm10am
Stone Cottage4pm10am

Can we order groceries delivery?

Yes, we have Sainsburys, Tesco’s and Asda delivered in the area

Are there walks around the properties?

Yes, there are public footpaths all around the area.

Can you supply travel cot, highchair and stair gates?

Yes, all the above are free of charge.

What is there to do in the area?

There is a lot to do in the area. There are lot of different activities and places to visit nearby. We always send a Pre-arrival information email, where we include links and description of what is in the area. Please do let us know if you haven’t received this email about a week prior to your arrival.

Where can I find your T&C and other documents?

All our documents, including T&C, booking form, floor plans etc are at the bottom of our web page. We can also post them if needed.

What is included in the price?

All our properties are self-catering holiday properties. The price includes the hire of Luxury Egyptian linen, towels, welcome basket, WiFi. All our properties have underfloor heating. There is no extra charge for electricity or water.

Do you allow dogs to stay?

We do allow a well-behaved dog to stay at a small charge. We ask owners to keep the dog off furniture and in the kitchen area/hallway area only as we have carpets and rugs in the rest of the property. We do not allow dogs upstairs or in the bedrooms.

We do ask for a Returnable Security Deposit.

PropertyDog Charge
Little Canwood House£40 per dog per stay
Sharpnage House£50 per dog per stay
Hill View House£50 per dog per stay
Stone Cottage£30 per dog per stay

What is supplied in the property?

Each property has a very well-equipped kitchen: cutlery, crockery, cooking utensils, glasses, cups, mugs, tea towels, washing up liquid, dishwasher tablets, washing tablets, etc. The equipment is checked at each changeover.

There is salt, pepper, sugar, tea, and coffee at each property. Each property has a coffee machine so our guests can bring their favourite pods.

Where there is a log burner, logs are provided. Each bedroom has a hair dryer. Hand soap and toilet paper are provided in each bathroom.

PropertyType of Coffee MachineParkingWood Burner
Little Canwood HouseTassimoYESYES
Sharpnage HouseNespressoYESYES
Hill View HouseTassimoYESGAS FIREPLACE
Stone CottageTassimoYESGAS FIREPLACE

Does the property have WiFi?

Yes, each property has fibre optic broadband.

Do you offer travel insurance?

No, we are not able to offer travel insurance, but we do advise guests to take one out.

How can I pay for my holiday?

We currently take cheques or accept bank transfers. We are looking into a card payment option and are hoping to be able to offer this facility in near future.

Does the property have fully enclosed garden?

Yes, each property has its own, fully enclosed garden.